Privacy Policy

This Privacy Policy explains how Veticore OÜ collects and uses personal data when you visit our website, submit the Contact Us form, or communicate with our sales representatives. The website is primarily informational and does not provide online purchasing or payment functionality.

1. Who is responsible for your data

Veticore OÜ, located at Pärnu mnt 139a, Tallinn, Estonia, is the controller of personal data described in this Policy. For privacy-related questions or requests, please use the Contact Us form or the contact details published on the website.

2. What data we collect

Depending on how you contact us, we may process:

• information you provide through the Contact Us form, such as your name, company or organisation, email address, telephone number and the content of your message;
• business correspondence and contact details exchanged with our sales representatives after your enquiry;
• basic technical information generated when you use the website, such as IP address, browser information, date and time of access, and security or server log data.

Please do not submit unnecessary sensitive personal data through the Contact Us form.

3. Why we use personal data

We process personal data only where there is a lawful basis to do so, including to:

• respond to enquiries and provide requested product, technical or commercial information;
• take steps at your request before entering into a contract and continue business communications relating to a potential or existing customer relationship;
• operate, secure and improve the website and prevent misuse or technical incidents;
• comply with legal, accounting, tax or other regulatory obligations and establish, exercise or defend legal claims.

The main legal bases are steps taken at your request before entering into a contract, our legitimate interests in handling business enquiries and maintaining a secure website, and compliance with applicable legal obligations.

4. Who may receive your data

Personal data may be shared only where reasonably necessary with:

• authorised employees and sales representatives of Veticore OÜ who need the information to handle your enquiry;
• website hosting, IT, email or other service providers acting on our behalf;
• professional advisers, authorities or other recipients where disclosure is required by law or necessary to protect our legal rights.

We do not sell personal data.

5. International transfers

If a service provider or other recipient processes personal data outside the European Economic Area, we will use an appropriate legal transfer mechanism where required by applicable data protection law.

6. How long we keep data

General website enquiries are normally retained for up to two years after the last meaningful contact, unless a longer period is reasonably required. If an enquiry develops into a commercial relationship, relevant contracts, invoices and business records may be retained for the period required by applicable accounting, tax and other laws, which may include a seven-year statutory retention period in Estonia.

7. Cookies and website technology

The website may use strictly necessary technical cookies or similar technologies required for security and normal website operation. We do not use contact-form data for unrelated advertising. If non-essential analytics, advertising or marketing cookies are introduced, the website notice and consent mechanism should be updated accordingly.

8. Your rights

Subject to the conditions of applicable data protection law, you may have the right to request access to your personal data, correction, deletion, restriction of processing, data portability, or to object to processing based on legitimate interests. Where processing is based on consent, you may withdraw that consent at any time without affecting processing carried out before withdrawal.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or, where applicable, another competent supervisory authority in the European Economic Area.

9. Data security

We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.

10. Changes to this Policy

We may update this Privacy Policy when our website, business processes or legal obligations change. The current version will be published on the website with the applicable “Last updated” date.